Delivery and Returns

(Taken from our full Terms and Conditions, viewable here.)

Delivery

Goods will normally be delivered within 21 days of us accepting your order, in most instances this period will be shorter. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Postage and Packing

Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods and will vary according to the delivery address / country, total weight and size of the goods ordered and the method of postage. More information the postage and packaging options may be found on the website.

Payment

Full payment for any goods ordered must be made by credit, debit card or cheque in advance of delivery. All prices are in UK pounds sterling. Our credit card processing is handled through trusted PayPal facilities and your credit card details will be protected during the course of your transaction by 128-bit encryption.

If you prefer, you can choose to pay us by cheque, bank transfer or Postal Order. Please contact us by telephone or email to arrange this.

The conversion of your currency to UK sterling may be subject to exchange rate fluctuations.

Availability

All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price.

Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque), a full refund of the purchase price will be given.

Specification

Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.

Colours, Sizes and Measurements

All colours, sizes and measurements shown on the website are approximate.

Pricing

We try to ensure that the prices indicated on the website are up to date and accurate.

However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Refund Policy

All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under our money back guarantee, you must email us at info@cycloc.com or write to us within 14 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us.

We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned, but the cost of collection will be charged to you and may be deducted from any refund given.

Faulty or Damaged Goods

If goods are found to be faulty or damaged upon delivery, or not of satisfactory quality, please contact Cycloc within fourteen working days of receipt of the goods.

We will, at our option, deliver replacement goods or refund the price paid.

Returns

All goods which you intend to return must be unused and kept in good condition whilst in your possession and be complete with original packaging. Goods returned outside our initial 28-day money back period will be subject to a restocking fee of 15% of the purchase cost.

Our Details

Goods supplied from the Cycloc website are supplied by: Andrew Lang Product Design Ltd, 6 Culford Mews, London N1 4DX United Kingdom.

Email: info@cycloc.com Telephone: +44(0)20 7249 8868

Complaints

In the event of any complaint arising from your use of the website please contact us at this address.