The following information is provided:
Cycloc is the trading name of Andrew Lang Product Design Ltd a company limited by guarantee in England and Wales (Company number 04904132)
Cycloc is the data controller and responsible for your personal data.
We have appointed a data protection lead (DPL) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPL using the email address set out below and using the subject header ‘Data Protection’.
Important information and our contact details
Full name of legal entity: Andrew Lang Product Design Ltd trading as Cycloc
Email address: email@example.com
6 Culford Mews
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Third Party Links. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We never share, sell or trade your personal information to any third parties. We will always ask for your consent to share your data with organisations who we feel you may wish to hear from.
Changes to the privacy notice and your duty to inform us of changes
The data protection law in the UK will change on 25th May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
The personal information we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
When you create an account with us, either online, over the phone or in person, we may need to collect information from you in order to provide the service you are requesting (for example, to send you a product you have purchased). This information may include:
It should be noted that as we use a third party payment gateway Sage Pay we do not hold any financial data such as bank account or payment card details. All transaction information passed between the Cycloc website and Sage Pay’s systems is encrypted using 128-bit SSL certificates. Once on Sage Pay’s systems, all sensitive data is secured using internationally recognised 256-bit encryption standards. Further information on Sage Pay’s privacy and security policies can be found at www.sagepay.co.uk
The information you share with us helps us tailor your purchasing experience and identify products that we think you might be interested in. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We do not knowingly collect any information from anyone under 16 years of age. Our website and services are directed to people who are at least 16 years old or older. If you are under 16, do not use or provide any information on our website or on or through any of its features and please do not register on the website or provide any information about yourself to us, including your name, address, telephone number or email address. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us using the contact details below.
Cookies & web analytics
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website uses web analytics services (such as Google Analytics) as this helps us make our service to you better. Web analytics cookies allow us to recognise and count the number of visitors and see how they move around the website. This enables us to collect site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.
How we collect your personal information
We collect your personal information when you:
We only collect the information that we need to carry out our business and to provide any services that you have requested (for example, keeping you updated via e-mail, post or social media of productions happening at our theatre).
How we use your personal information
Cycloc will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To carry out our business and fulfil product orders:
If you have given us your consent:
Where we believe there is legitimate interest:
Some of our service providers may need to access your data to perform relevant services, for example, processing payments, dispatching and delivering your order. We check that all such providers have high standards of data security and that your data is not used for anything other than the specified purpose.
How we protect your personal information
Cycloc is committed to ensuring that your personal information is stored safely and securely. We have invested in appropriate technology and software to ensure that information cannot be accessed by unauthorised persons, and have in place a robust internal data processing policy to ensure that any staff that come into contact with your personal data understand how and when it can be processed. Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.
Data retention policy
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. This retention period will vary depending upon the purpose for which your data was collected. For example, if you have purchased a product from us, we will typically keep your data for 5 years from the date of your last transaction. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org
You have the rights to:
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.