Goods will normally be delivered within 10 working days of us accepting your order. In most instances, dependent on delivery method, this period will be shorter. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order. Depending upon the carrier(s) available for your destination, they may also provide tracking facilities to enable you to monitor your order's progress.
Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods and will vary according to the delivery address / country, total weight and size of the goods ordered and the method of postage. Shipping options will be determined at the point you enter your Delivery Details during the checkout process. They will be governed by various factors including: Stock Availability and Location; Destination; Product Weight/Volume; and Carrier Availability for different worldwide destinations. The table below provides an indication of likely shipping charges.
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Full payment for any goods ordered must be made in advance of delivery. Our card processing is handled directly through trusted Sage Pay facilities and your credit card details will be protected by their system security and encryption.
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price.
Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available a full refund of the purchase price will be given.
Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. If you do not wish to accept this substitution, you may return it to us at our expense for a full refund of the purchase price.
Prices are displayed in GBP, EUR or USD. Which option is shown depends on your location. For customers within the UK/EU prices will be displayed with 20% VAT included. For customers outwith the UK/EU, (and for logged-in VAT registered businesses) prices will be shown exc. VAT.
We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.
All goods are delivered with an unconditional 28-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under our money back guarantee, you must email us at firstname.lastname@example.org or write to us within 14 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us.
We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 30 days of you giving notice to us of your intention to return the goods. If so requested, we may collect the goods being returned, but the cost of collection will be charged to you and may be deducted from any refund given.
We will, at our option, deliver replacement goods or refund the price paid.
We are responsible to you for foreseeable loss and damage caused by us. If Cycloc or Andrew Lang Product Design Ltd breach these terms in any way, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, or our failing to use reasonable care and skill.
We are not responsible for any loss or damage that is not foreseeable. For the avoidance of doubt, any damage to property or injury sustained because a Cycloc product was not correctly installed in accordance with the relevant installation guidelines is not foreseeable. We are therefore not liable for any such damage or injuries, and it is your responsibility to ensure that the installation guidelines are complied with.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. Our products are only supplied for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Telephone: +44(0)20 7249 8868